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Lead Auditor Course

COURSE OBJECTIVES
The “ISO 9001:2015  Lead Auditor” course provides comprehensive training in the ISO 9001:2015  standard and all its requirements from the auditor’s point of view, as well as basic skills necessary to complete an internal audit. It’s a practical-oriented training that should be considered “a must” for every ISO 9001 auditor. This intensive course is specifically designed to train corporate staff to serve as internal ISO 9001 auditors (as required by ISO 9001:2015 ). The interactive training program, complete with quizzes, will provide the necessary technical knowledge and understanding of all ISO 9001:2015  requirements to perform a complete ISO 9001 audit. This ISO auditor training should be taken by each employee appointed as internal ISO 9001 auditor to:

  • Learn how to audit each and every ISO 9001:2015 requirement;
  • Learn basic auditing skills;
  • Satisfy the ISO 9001:2015 requirement on internal ISO Auditor training.
  • To develop skills for conducting internal audits Of ISO 9001: 2015 Quality Management System.
  • Auditing process and techniques
  • Auditor’s skills and techniques
  • To examine the requirements of ISO 9001 from an Internal Auditor Perspective
  • Auditing reports process, corrective action and follow-up
  • Learn how to plan and conduct an internal ISO 9001 audit, and how to report audit results;
  • Learn how to effectively use root cause analysis as part of the ISO 9001 quality procedure on corrective action

WHO NEEDS THIS COURSE?
• Persons responsible for conducting internal and external audits according to ISO 9001 requirements
• Persons involved in the quality management systems ISO 9001:2015

COURSE CONTENT

Lesson 1: Background and Development of ISO 9001:2015

Definition of ISO

History of Quality

Major Changes in ISO 9001:2015

The Quality Management Principles

Benefits of ISO 9001:2015

Types Of Audits

Why Management System Audits are needed

Lesson 2: Introduction to the Requirements of the ISO 9001:2015  Standard

Interpretations of Key Terms

Elements of a Quality System

The ISO 9001:2015  Standard

Eight Principles of Quality Management

Continual Improvement Cycle

Quality Management Process Model

Quality System Requirements

The Documentation Requirements of ISO 9001:2015

Management Responsibility

Resource Management

Product Realization

Measurement, Analysis and Improvement

 Lesson 3: The Process Management Approach

Process Management Approach

The Planning Phase

Establish Process Measurements

Analyze the Process

Design or Redesign the Process

Process Mapping

 Lesson 4: Introduction to Document Control

Elements of Documents

Process Approach to Documentation

Identifying Documents and their Owners

Types of Documents

Master Document List

Document Control

Revisions and Maintenance

Tips for Document Writers

Lesson 5: Introduction to Management Review

Making Management Review relevant to Management

What will be reviewed?

Establishing the Objectives

Planning the Management Review

Output of Management Review

Lesson 6: How to Deal with External Auditors – A Basic Guide for Internal Auditors

What is an External Quality Audit?

What should an Employee expect during an Audit?

How should Employees interact with Auditors?

Lesson 7: ISO 19011:2011

Fundamentals of Internal Auditing

Decide how to Audit

Principles of Auditing

Managing an Audit Programme

Preparation & Planning Of Audits
Preparation Of checklist

Lesson 8: ISO 19011:2011 and ISO 17021:2018

Audit Activities

Identification of Non-Conformities [N/C’s].

Documenting the Audit (Audit Report)

Conducting Audit Follow-Up

Practical Auditing Exercise

Competence and Evaluation of Auditors.

Lesson 9: Creating a Corrective Action Plan

Who participates?

Developing a Plan

Using the Form

What is Root Cause Analysis?

When (and when not) to use Root Cause Analysis

The Root Cause Analysis Process

How to construct a Root Cause Analysis Checklist

Examples of how a well-run Root Cause Analysis Process works

Corrective and Preventive Actions