Internal Auditor

ISO 22483 Hotels Service Management System Lead Auditor Course
The “ISO 22483:2020  Lead  Auditor” course provides comprehensive training in the ISO 22483:2020  standard and all its requirements from the Lead auditor’s point of view, as well as basic skills necessary to Lead  audit activities. It’s a practical-oriented training that should be considered “a must” for every ISO 22483:2020  Lead  auditor. The interactive training program, complete with quizzes, will provide the necessary technical knowledge and understanding of all ISO 22483:2020  requirements to implement the requirement of the standard and  complete ISO 22483:2020  audit . This ISO Lead auditor training should be taken by  individual with interest in conducting internal as well as third part audits according ISO 22483:2020 standards.
Participants will learn how to:

  • Audit each and every ISO 22483:2020 requirements
  • Implement methods to comply with the ISO 22483:2020 requirements.
  • Audit process and techniques
  • Examine the requirements of ISO 22483:2020 from an Lead Auditor Perspective
  • Write Auditing reports and follow-up corrective action
  • Plan, conduct and Lead ISO 22483:2020 audit, and report audit results;
  • Effectively use root cause analysis as part of the ISO 22483:2020 to validate corrective action

• Persons responsible for conducting Lead an external audits according to ISO 22483:2020  requirements
• HSE Managers, Environmental Manager/ Coordinators
Background and Development of ISO 22483:2020 
Definition of ISO 22483:2020
Major Changes in ISO 22483:2020
Benefits of ISO 22483:2020
Types Of Audits
Why Management System Audits are needed
Requirements of the ISO 22483:2020 Standard
Interpretations of Key Terms
Elements of a Hotels Service System
The ISO 22483:2020 Standard
Eight Principles of Hotels Service Management
Continual Improvement Cycle
Hotels Service Management Process Model
Hotels Service System Requirements
The Documentation Requirements of ISO 22483:2020
Management Responsibility
Resource Management
Product Realization
Measurement, Analysis and Improvement
The Process Management Approach
Process Management Approach
The Planning Phase
Establish Process Measurements
Analyze the Process
Design or Redesign the Process
Process Mapping
Document Control
Elements of Documents
Process Approach to Documentation
Identifying Documents and their Owners
Types of Documents
Master Document List
Document Control
Revisions and Maintenance
Tips for Document Writers
Principles of Auditing according to ISO 19011:2018 and ISO 17021: 2015
Fundamentals of Lead Auditing
Decide how to Audit
Managing audit programme
Reviewing application
Determining audit duration
Planning audit
Conducting opening meeting
Collecting audit evidences
Managing conflict in an audit
Reaching audit conclusion
Conducting closing meeting
Writing Audit report
Conducting audit follow
Validating corrective actions
Certification Decision
Reviewing audit report
Making certification decision
Continuous improvement
Surveillance audit
Extension of scope
Withdrawal or cancellation of certification
Recertification audit

  • Duration: 5 days
  • Training Methodologies
    • Case Study
    • Individual Exercises
    • Role Play
    • Group Exercises
    • Group Presentation
    • Examination
  • Assessment and Qualification
    Learning is assessed through:
  • 3 hours open examination. Passing the exams qualifies the candidate for Cognicert ISO 22483 Provisional Auditor
  • 2 years relevant experience  and 25 audit days evidence in an audit log qualifies participants for Cognicert ISO 22483 Auditor (Auditor Category) I.D Card and Certificate
  • 6 years relevant experience  and 50 audit days evidence in an audit log qualifies participants for Cognicert ISO 22483 Lead Auditor (Lead Auditor Category) I.D Card and Certificate

Material, Exam and Certification fee: £150

Retake fee: £100

September 18 August 30, 2021
October 16 September 3, 2021
November  20 October 20, 2021
December 11 November 11, 2021

Cancellation: 3 weeks before examination attract 100%. 0% refund after.