Overview

This interactive and participative training course will demonstrate that it is possible for an organisation to plan for those ‘Unexpected Challenges’. It covers the best practices and the proven way of successfully dealing with a crisis. This training course will constructively help delegates to develop those essential crisis management skills and reveal how to effectively use advanced techniques that will improve performance at that critical time.

Delegates will gain tangible results with up-to-date case studies and exercises to reinforce key learning points for immediate implementation at their workplaces. This training course will ensure you do not make the same mistakes of those other Crisis Managers. Your organisation must be prepared; without delay it needs to identify all potential vulnerabilities, map out the possible crisis scenarios and mitigate shortcomings.

This training course will feature:

Best practice advise drawing on the expertise of crisis researchers, analysts and practitioners
How to consider the main areas of activity: Preparation, Planning, Response and Recovery
Getting the maximum from emergency responders and crisis management teams
How to avoid mis-management and so make a bad situation worse
Managing yourself and others, make judgements, redefine standards, establish options

Course Objectives?

By the end of this course, participants will be able to:

Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management
Develop strategies so ensuring you and your organisation responds efficiently and effectively
Learn the fundamentals of organising and managing Crisis or Emergency Control Centres
Acquire step-by-step guide on how to plan for more beneficially rewarding multi-agency exercises

Target Audience?

This powerful training course will be of benefit to those who find themselves responsible for leading on, or implementing Crisis Management, Emergency Response and Business Continuity/Recovery mechanisms in both the public and the private sector.

This training course is suitable to a wide range of professionals but will greatly benefit:

Security & Fire Management
Health, Safety and Environment personnel
Emergency and Crisis Management Responders
Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject

The Course Content

Understanding Crisis Management and how to manage a Crisis
Consider the complete range of risks facing businesses in the 21^st century
Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
Understanding 'denial-curve' and 'group-think' syndromes

Developing and Implementing Emergency Plans
Crisis Management and Communications. Emergency Centre/s
Developing and implementing a Business Continuity Management (BCM) strategy
Business Impact Analysis. Case Study and Workshop

Command and Control Issues. Operational, Tactical and Strategic
On Scene Crisis Management, essential elements for success
Reputation Management - Managing the Media.
Organising a Press Conference & step by step guidance on how to conduct TV interviews
BP Press Conferences – What went wrong?
Exercise: Crisis Communications Strategy

Major Incident Simulation - Role Playing Workshop
Potential Psychological & Welfare problems in Crisis Management

Post Incident evaluations, de-briefing skills - managing the de-briefs - hot and cold
Critique report writing, executive summaries and recommendations
Closing the loop. Implementing the recommendations, continuing the process