Cognicert Crisis Management Professional Course

A crisis can require rapid decisions across operations, leadership, communications and employee welfare. This five-day course examines how an organisation can prepare for those decisions, define responsibilities and coordinate its response.

The programme connects crisis scenarios and business impact analysis with emergency plans, control centres and operational, tactical and strategic command. It also covers reputation management, press conferences, psychological and welfare considerations, and post-incident debriefing.

Case studies, a crisis communications exercise and a major-incident roleplay help participants practise the approaches discussed. The course is aimed at people responsible for crisis management, emergency response and continuity or recovery, including security, fire, health, safety and environmental personnel.

By the end of this course, participants will be able to:

• Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management
• Develop strategies so ensuring you and your organisation responds efficiently and effectively
• Learn the fundamentals of organising and managing Crisis or Emergency Control Centres
• Acquire step-by-step guide on how to plan for more beneficially rewarding multi-agency exercises

• Identify organisational vulnerabilities and use crisis scenarios to inform preparation and response plans.
• Explain crisis-team responsibilities, command levels and the role of emergency control centres.
• Develop a crisis communications approach that addresses internal coordination and media engagement.
• Plan exercises and post-incident reviews, document lessons and follow through on recommendations.

This powerful training course will be of benefit to those who find themselves responsible for leading on, or implementing Crisis Management, Emergency Response and Business Continuity/Recovery mechanisms in both the public and the private sector.

This training course is suitable to a wide range of professionals but will greatly benefit:

• Security & Fire Management
• Health, Safety and Environment personnel
• Emergency and Crisis Management Responders
• Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject

• Understanding Crisis Management and how to manage a Crisis
• Consider the complete range of risks facing businesses in the 21^st century
• Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
• Understanding 'denial-curve' and 'group-think' syndromes

• Developing and Implementing Emergency Plans
• Crisis Management and Communications. Emergency Centre/s
• Developing and implementing a Business Continuity Management (BCM) strategy
• Business Impact Analysis. Case Study and Workshop

• Command and Control Issues. Operational, Tactical and Strategic
• On Scene Crisis Management, essential elements for success
• Reputation Management - Managing the Media.
• Organising a Press Conference & step by step guidance on how to conduct TV interviews
• BP Press Conferences – What went wrong?
• Exercise: Crisis Communications Strategy

• Major Incident Simulation - Role Playing Workshop
• Potential Psychological & Welfare problems in Crisis Management

• Post Incident evaluations, de-briefing skills - managing the de-briefs - hot and cold
• Critique report writing, executive summaries and recommendations
• Closing the loop. Implementing the recommendations, continuing the process

• Case Study
• Individual Exercises
• Role Play
• Group Exercises
• Group Presentation
• Examination

Delivery Options: 

• Self-Study Material, Exam and Certification 
• Online Training, Material, Exam and Certification 
• Classroom Training Location: https://cognicert.com/delivery-partners/

Frequently Asked Questions: https://cognicert.com/faqs/

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