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Cognicert ISO 20252:2018 Marketing and Opinion Research Lead Auditor Course

Cognicert Limited www.cognicert.com

COURSE OBJECTIVES
The “ISO 20252:2018   Lead Auditor” course provides comprehensive training for participants to be able to:

  • Understand to audit each and every ISO 20252:2018  guidelines;
  • Learn fundamental auditing skills;
  • Implement methods to comply with the ISO 20252:2018
  • Audit process and techniques
  • Improve Auditor’s skills and techniques
  • Examine the requirements of ISO 20252 from an Auditor Perspective
  • Write Audit reports process and follow up corrective actions
  • Plan, Lead, Conduct and report an ISO 20252 audit;
  • Effectively verify root cause analysis as part of the ISO 20252 Management procedure on corrective action

WHO NEEDS THIS COURSE?

  • Persons responsible for conducting certification audits according to ISO 20252:2018 requirements
  • Persons involved in the ISO 20252:2018 certification audit process

COURSE CONTENT

Background and Development of ISO 20252:2018    

  • Definition of ISO 20252:2018
  • Benefits of ISO 20252:2018
  • Types of Audits
  • Why Audits are needed

Introduction to the Requirements of the ISO 20252:2018 Standard

  • Management, recruitment and training of fieldworkers
  • Conducting data collection by fieldwork
  • Fieldworker validation of quantitative research
  • Qualitative data collection
  • Self-completion data collection
  • Observational data collection
  • Data collection from secondary sources
  • Data collection records
  • Data management and processing
  • Project schedule
  • Assistance by and cooperation with clients
  • Questionnaires and discussion guides
  • Managing sampling and data processing
  • Monitoring the execution of research
  • Research documents, materials and products
  • Reporting of research results
  • Quantitative research
  • Qualitative research
  • Observational research
  • Fieldwork [quant and qual]
  • Physical Observation
  • Digital Observation (passive methodologies)
  • Sampling including Access Panels
  • Self-Completion (on/off line)
  • Data Management and Processing

 

The Process Management Approach

  • Process Management Approach
  • The Planning Phase
  • Establish Process Measurements
  • Analyze the Process
  • Design or Redesign the Process
  • Process Mapping

Introduction to Management Review

  • Making Management Review relevant to Management
  • What will be reviewed?
  • Establishing the Objectives
  • Planning the Management Review
  • Output of Management Review

ISO 17021:2015

  • Fundamentals of Auditing
  • Decide how to Audit
  • Principles of Auditing

Managing an Audit Programme

  • Preparation & Planning Of Audits
  • Preparation Of checklist

ISO 17021:2015 and ISO 20252:2018

Audit Activities

ISO 17021:2015 Audit Process

  • External Audit processes and criteria
  • Identification of Non-Conformities [N/C’s].
  • Documenting the Audit (Audit Report)
  • Conducting Audit Follow-Up
  • Practical Auditing Exercise

Competence and Evaluation of Auditors.

Creating a Corrective Action Plan

  • What is Root Cause Analysis?
  • When (and when not) to use Root Cause Analysis
  • The Root Cause Analysis Process
  • How to construct a Root Cause Analysis Checklist
  • Examples of how a well-run Root Cause Analysis Process works
  • Corrective and Preventive Actions

Training Methodologies

  • Case Study
  • Individual Exercises
  • Role Play
  • Group Exercises
  • Group Presentation
  • Examination

Self-Study Material, Exam and Certification 

Online Training, Material, Exam and Certification 

Classroom Training Location Here (Fee to be decided by delivery partners)

                 EXAM APPLICATION DEADLINE
February 27 January 22, 2022
March 24 February 22, 2022
April 21 March 22, 2022
May 18 April 22, 2022
June 22 May 24, 2022
July 27 June 22, 2022
Aug 24 July 22, 2022
September 21 August 24, 2022
October 19 September 15, 2022
November  23 October 13, 2022
December 18 November 11, 2022

Cancellation: 3 weeks before examination attract 100% refund. 0% refund after.