Courses, Quality Management

(People Engagement and Quality Culture in Quality Management Systems)

1. Course Overview

The ISO 10018 People Engagement Professional Course provides practical guidance on enhancing people involvement and building a sustainable quality culture within a Quality Management System (QMS).

ISO 10018 offers guidance on engaging people to enhance their involvement and competence within a QMS based on ISO 9001. It emphasizes leadership commitment, strategic alignment, awareness, competence development, and continual improvement as drivers of organizational excellence.

This course equips professionals with the tools and frameworks necessary to strengthen employee engagement, align workforce behaviors with quality objectives, and foster a culture of accountability and continuous improvement. Participants will learn how to transform compliance-based systems into performance-driven, people-centered quality environments.

The program is structured around the core themes of organizational context, leadership, planning and strategy, knowledge and awareness, competence, and improvement — with a strong focus on practical implementation and measurable impact.

2. Course Objectives

By the end of this course, participants will be able to:

  1. Understand the principles of people engagement in quality management.
  2. Align organizational culture with quality objectives.
  3. Integrate engagement practices within ISO 9001-based systems.
  4. Strengthen leadership influence on quality culture.
  5. Develop strategic approaches to enhance workforce participation.
  6. Improve communication, knowledge-sharing, and awareness mechanisms.
  7. Establish competence development frameworks.
  8. Drive continual improvement through empowered teams.

3. Learning Outcomes

Upon successful completion, participants will:

  • Design a people engagement framework aligned with ISO 9001.
  • Assess and improve quality culture maturity levels.
  • Strengthen employee ownership of quality objectives.
  • Improve cross-functional collaboration and accountability.
  • Increase operational efficiency through engaged teams.
  • Support sustainable quality performance and innovation.

4. Target Audience

This course is intended for:

  • Quality Managers and Quality Assurance Professionals
  • ISO 9001 Implementers and Consultants
  • HR and Organizational Development Professionals
  • Continuous Improvement Leaders
  • Operational Managers and Supervisors
  • Business Excellence Practitioners
  • Training and Development Managers
  • Senior Leaders responsible for culture transformation

5. Reference Standards

The course is based on:

  • ISO 10018
  • ISO 9001
  • ISO 9000
  • ISO 9004
  • Relevant organizational excellence and business performance frameworks

6. Course Content

The course is structured into four comprehensive modules, covering the full lifecycle of people engagement within a Quality Management System.

Module 1: Organizational Context, Quality Culture & Leadership

Key Themes Covered

  • Understanding organizational environment and stakeholder expectations
  • Building and sustaining a quality culture
  • Aligning values, behaviors, and quality objectives
  • Leadership commitment and visible engagement
  • Role modeling and ethical behavior
  • Linking engagement with ISO 9001 system requirements

Implementation Focus

Participants will explore how to assess cultural maturity, align leadership behaviors with quality principles, strengthen communication channels, and embed engagement within governance structures. Practical tools will be introduced for integrating people engagement into existing management systems.

Expected Benefits

  • Stronger alignment between strategy and workforce behavior
  • Improved leadership credibility
  • Increased employee trust and commitment
  • Sustainable quality-driven culture

Module 2: Strategic Planning & Engagement Integration

Key Themes Covered

  • Integrating engagement into business strategy
  • Aligning people objectives with quality goals
  • Risk-based thinking and workforce participation
  • Strategic communication planning
  • Linking engagement initiatives with performance management

Implementation Focus

Participants will learn how to embed engagement initiatives within planning cycles, integrate workforce participation into decision-making processes, and ensure quality culture initiatives are strategically managed and measured.

Expected Benefits

  • Clear alignment between people engagement and organizational objectives
  • Improved performance visibility
  • Reduced resistance to change
  • Enhanced accountability across functions

Module 3: Knowledge, Awareness & Competence Development

Key Themes Covered

  • Knowledge management and retention
  • Awareness-building strategies
  • Learning culture development
  • Competence frameworks aligned with QMS
  • Skills mapping and training effectiveness
  • Empowerment and employee ownership

Implementation Focus

This module provides practical approaches to strengthening organizational knowledge systems, improving internal communication, developing competence matrices, and ensuring employees understand their role in achieving quality objectives.

Expected Benefits

  • Improved workforce capability
  • Increased engagement and motivation
  • Reduced errors and rework
  • Stronger cross-functional collaboration

Module 4: Engagement-Driven Improvement & Performance Sustainability

Key Themes Covered

  • People-centered continuous improvement
  • Employee suggestion systems
  • Feedback and recognition mechanisms
  • Linking engagement to innovation
  • Measuring engagement performance indicators
  • Sustaining quality culture long-term

Implementation Focus

Participants will design engagement performance dashboards, integrate employee feedback into corrective action systems, and strengthen continuous improvement initiatives through active participation.

Expected Benefits

  • Higher levels of innovation
  • Stronger problem-solving culture
  • Increased operational efficiency
  • Sustainable business performance

7. Training Methodologies

The course uses an interactive and practical learning approach:

  • Instructor-led presentations
  • Real-world case studies
  • Group workshops and collaborative exercises
  • Culture assessment simulations
  • Strategy alignment exercises
  • Competence mapping activities
  • Engagement framework development projects
  • Peer discussions and reflective sessions
  • Continuous assessment and final knowledge evaluation