Prerequisites
Course-specific entry requirements are not published here. Contact a course adviser to confirm suitability before paying.
Content+
The course is structured into four comprehensive modules, covering the full lifecycle of people engagement within a Quality Management System.
Programme application
(People Engagement and Quality Culture in Quality Management Systems)
The ISO 10018 People Engagement Professional Course provides practical guidance on enhancing people involvement and building a sustainable quality culture within a Quality Management System (QMS).
ISO 10018 offers guidance on engaging people to enhance their involvement and competence within a QMS based on ISO 9001. It emphasizes leadership commitment, strategic alignment, awareness, competence development, and continual improvement as drivers of organizational excellence.
This course equips professionals with the tools and frameworks necessary to strengthen employee engagement, align workforce behaviors with quality objectives, and foster a culture of accountability and continuous improvement. Participants will learn how to transform compliance-based systems into performance-driven, people-centered quality environments.
The program is structured around the core themes of organizational context, leadership, planning and strategy, knowledge and awareness, competence, and improvement — with a strong focus on practical implementation and measurable impact.
Key Themes Covered
- Understanding organizational environment and stakeholder expectations
- Building and sustaining a quality culture
- Aligning values, behaviors, and quality objectives
- Leadership commitment and visible engagement
- Role modeling and ethical behavior
- Linking engagement with ISO 9001 system requirements
Implementation Focus
Participants will explore how to assess cultural maturity, align leadership behaviors with quality principles, strengthen communication channels, and embed engagement within governance structures. Practical tools will be introduced for integrating people engagement into existing management systems.
Key Themes Covered
- Integrating engagement into business strategy
- Aligning people objectives with quality goals
- Risk-based thinking and workforce participation
- Strategic communication planning
- Linking engagement initiatives with performance management
Implementation Focus
Participants will learn how to embed engagement initiatives within planning cycles, integrate workforce participation into decision-making processes, and ensure quality culture initiatives are strategically managed and measured.
Key Themes Covered
- Knowledge management and retention
- Awareness-building strategies
- Learning culture development
- Competence frameworks aligned with QMS
- Skills mapping and training effectiveness
- Empowerment and employee ownership
Implementation Focus
This module provides practical approaches to strengthening organizational knowledge systems, improving internal communication, developing competence matrices, and ensuring employees understand their role in achieving quality objectives.
Key Themes Covered
- People-centered continuous improvement
- Employee suggestion systems
- Feedback and recognition mechanisms
- Linking engagement to innovation
- Measuring engagement performance indicators
- Sustaining quality culture long-term
Implementation Focus
Participants will design engagement performance dashboards, integrate employee feedback into corrective action systems, and strengthen continuous improvement initiatives through active participation.
ISCB, United States: Cognicert’s ISO/IEC 17050 Declaration of Conformity to ISO/IEC 17021-1 and ISO/IEC 17024 requirements is recognised by International Services for Certification Bodies.
UK Registered Learning Provider: UKPRN 10091575. Registration is a provider listing.
Association of Healthcare Trainers, UK: member.
The CPD Group: approved CPD provider. Individual course CPD status is confirmed where applicable.