Cognicert Bank Operations Manager Course


This Program is a comprehensive introduction to bank operations. his course on basic banking operations has been designed to provide participants with the knowledge and skills required for effectively processing banking transactions. They will also learn the control measures in order to eliminate losses.

Participants would be able to:

  • Understand the basic principles and practice of banking
  • Understand the credit and loan management
  • Work effectively in major departments of the banking sector.
  • Lead a team of bankers, develop the requisite skills to operate from the management level
  • Develop the skills to manage activities and employees in any branch office of the bank
  • Manage profitable portfolio as branch managers


  • Senior Banking Executives and Managers


  • An overview of the different aspects and types of banking.
  • Retail banking: deposits, lending to people and businesses.
  • Banking Operations
  • Accounting for cash operations
  • Cash and teller operations
  • Money market products and processing
  • Advanced Banking Laws and Practice
    • The regulation of banks: bank supervision and inspection.
    • what is regulated and why, regulation systems.
  • Strategic  Financial Analysis
    • Capital, liquidity ratios, reserves, clearing systems, stockbroking.
  • Bank financial statements: balance sheets, income statements, bank performance ratios. 
  • Asset management and liability management, loan policy, the return on capital ratio, bank income.
  • Strategic Planning
    • Strategic Product Development and Marketing
  • Advanced Operational Risk Management
    • Effective Credit Risk  Administration and Management
  • Risk assessment checklist for lending and loans.
  • Retail banks: payments and transferring money, clearing systems, other retail bank services. 
  • Branch Management for Performance
    • Effective Leadership Techniques
    • Effective Customer Relationship Management
  • Advanced foreign exchange management
  • Investment banking: services provided to companies and governments.

Duration: 3 days

 Training Methodologies

  • Case Study
  • Individual Exercises
  • Role Play
  • Group Exercises
  • Group Presentation
  • Examination


Assessment and Qualification
Learning is assessed through:

  • 2 hours open examination. Passing the exams qualifies the candidate for Cognicert Bank Operations Manager (CPD Certificate)
  • Practical experience of 25 days with activity log qualifies participants for our Cognicert Bank Operations Manager (Implementer Category) I.D Card and Certificate
  • Practical experience of 50 days with activity log qualifies participants for our Cognicert Bank Operations Manager (Lead Implementer Category) I.D Card and Certificate

 Self-Study Material, Exam and Certification 

Online Training, Material, Exam and Certification 

Classroom Training Location Here (Fee to be decided by delivery partners)




February 27

January 22, 2022

March 24

February 22, 2022

April 21

March 22, 2022

May 18

April 22, 2022

June 22

May 24, 2022

July 27

June 22, 2022

Aug 24

July 22, 2022

September 21

August 24, 2022

October 19

September 15, 2022

November  23

October 13, 2022

December 18

November 11, 2022

Cancellation: 3 weeks before examination attract 100% refund. 0% refund after.