Overview+
Cognicert ISO 20252:2018 Marketing and Opinion Research Lead Auditor Course
Cognicert Limited www.cognicert.com
Objectives+
The “ISO 20252:2018 Lead Auditor” course provides comprehensive training for participants to be able to:
- Understand to audit each and every ISO 20252:2018 guidelines;
- Learn fundamental auditing skills;
- Implement methods to comply with the ISO 20252:2018
- Audit process and techniques
- Improve Auditor’s skills and techniques
- Examine the requirements of ISO 20252 from an Auditor Perspective
- Write Audit reports process and follow up corrective actions
- Plan, Lead, Conduct and report an ISO 20252 audit;
- Effectively verify root cause analysis as part of the ISO 20252 Management procedure on corrective action
Audience+
- Persons responsible for conducting certification audits according to ISO 20252:2018 requirements
- Persons involved in the ISO 20252:2018 certification audit process
Content+
Background and Development of ISO 20252:2018
- Definition of ISO 20252:2018
- Benefits of ISO 20252:2018
- Types of Audits
- Why Audits are needed
- Management, recruitment and training of fieldworkers
- Conducting data collection by fieldwork
- Fieldworker validation of quantitative research
- Qualitative data collection
- Self-completion data collection
- Observational data collection
- Data collection from secondary sources
- Data collection records
- Data management and processing
- Project schedule
- Assistance by and cooperation with clients
- Questionnaires and discussion guides
- Managing sampling and data processing
- Monitoring the execution of research
- Research documents, materials and products
- Reporting of research results
- Quantitative research
- Qualitative research
- Observational research
- Fieldwork [quant and qual]
- Physical Observation
- Digital Observation (passive methodologies)
- Sampling including Access Panels
- Self-Completion (on/off line)
- Data Management and Processing
- Process Management Approach
- The Planning Phase
- Establish Process Measurements
- Analyze the Process
- Design or Redesign the Process
- Process Mapping
- Making Management Review relevant to Management
- What will be reviewed?
- Establishing the Objectives
- Planning the Management Review
- Output of Management Review
- Fundamentals of Auditing
- Decide how to Audit
- Principles of Auditing
- Preparation & Planning Of Audits
- Preparation Of checklist
- External Audit processes and criteria
- Identification of Non-Conformities [N/C’s].
- Documenting the Audit (Audit Report)
- Conducting Audit Follow-Up
- Practical Auditing Exercise
- What is Root Cause Analysis?
- When (and when not) to use Root Cause Analysis
- The Root Cause Analysis Process
- How to construct a Root Cause Analysis Checklist
- Examples of how a well-run Root Cause Analysis Process works
- Corrective and Preventive Actions
Delivery+
- Case Study
- Individual Exercises
- Role Play
- Group Exercises
- Group Presentation
- Examination
| EXAM | APPLICATION DEADLINE |
| February 27 | January 22, 2022 |
| March 24 | February 22, 2022 |
| April 21 | March 22, 2022 |
| May 18 | April 22, 2022 |
| June 22 | May 24, 2022 |
| July 27 | June 22, 2022 |
| Aug 24 | July 22, 2022 |
| September 21 | August 24, 2022 |
| October 19 | September 15, 2022 |
| November 23 | October 13, 2022 |
| December 18 | November 11, 2022 |