Prerequisites
Entry requirements depend on the course and level. Review the course-specific requirements and prior knowledge listed below.
Content+
- Quality Management Planning
- Quality Management Principles
- Other Quality Management System
- Quality Management Tools
- Context of Quality Management
- Quality Stakeholders requirement management
- Legal requirements
- Quality Risk Management
- Quality Management Plan
- Quality Operations Management
- Quality documents and record management
- Operational considerations: The Critical Process Issues.
- Quality Products and Services Design and Development
- Quality Verification and Validation Processes
- Quality operational controls: processes and procedure development and improvement.
- Quality Human Resources Management
- Organizational Needs Assessment, Impact and Training
- Managing Organisational Knowledge
- Developing requirement for Products and Service Provision
- Quality Procurement and Contract Management
- Measurement Equipment Maintenance and Calibration
- Quality Production and Service Provision Management
- Developing Identification and traceability system
- Managing property belonging to customers or external providers
- Product and service preservation
- Post-delivery Customer Services
- Change Management and Controls
- Release of products and services
- Control of nonconforming outputs
- Quality performance monitoring and Evaluation
- Monitoring and auditing techniques and evidences
- Customer feedback survey, Supplier Evaluation and employees
- Use of ICT in Quality Management
- Monitoring and evaluating Quality Performance
- Auditing Quality Performance
- Evaluating and Reviewing Quality Activities
- Improving Quality performance
- Implementing Corrective actions
- Risk Mitigation and Preventive actions