Cognicert Quality Management Professional

Organise quality processes, analyse performance and investigate errors to support corrective action and improvement.

Connect these tasks to the quality management professional role. Use the detailed programme to identify the methods, exercises and application areas most relevant to your work.

• Quality Management Planning

• Quality Management Principles
• Other Quality Management System
• Quality Management Tools
• Context of Quality Management
• Quality Stakeholders requirement management
• Legal requirements
• Quality Risk Management
• Quality Management Plan

• Quality Operations Management

• Quality documents and record management
• Operational considerations:  The Critical Process Issues.
• Quality Products and Services Design and Development
• Quality Verification and Validation Processes
• Quality operational controls: processes and procedure development and improvement.
• Quality Human Resources Management
• Organizational Needs Assessment, Impact and Training
• Managing Organisational Knowledge
• Developing requirement for Products and Service Provision
• Quality Procurement and Contract Management
• Measurement Equipment Maintenance and Calibration
• Quality Production and Service Provision Management
• Developing Identification and traceability system
• Managing property belonging to customers or external providers
• Product and service preservation
• Post-delivery Customer Services
• Change Management and Controls
• Release of products and services
• Control of nonconforming outputs

• Quality performance monitoring and Evaluation

• Monitoring and auditing techniques and evidences
• Customer feedback survey, Supplier Evaluation and employees
• Use of ICT in Quality Management
• Monitoring and evaluating Quality Performance
• Auditing Quality Performance
• Evaluating and Reviewing Quality Activities

• Improving Quality performance

• Implementing Corrective actions
• Risk Mitigation and Preventive actions

• Case Study
• Individual Exercises
• Role Play
• Group Exercises
• Group Presentation
• Examination

• hours open examination. Passing the exams qualifies the candidate for Cognicert Quality Management Professional (CPD Certificate)
• Practical experience of 25 days with activity log qualifies participants for our Cognicert Quality Management Professional (Implementer Category) I.D Card and Certificate
• Practical experience of 50 days with activity log qualifies participants for our Cognicert Quality Management Professional (Lead Implementer Category) I.D Card and Certificate