Information we use
We use identity, contact, organisation, booking, payment-reference, preference and course-participation information. Card details are handled by Stripe and are not stored by Cognicert.
Website and Chelsea enquiries
When you use Chelsea or a website enquiry form, Cognicert records the details and message you provide so an authorised team member can respond. Chelsea uses an AI service to help prepare responses, while account credentials remain protected. If you separately opt in to enquiry follow-ups, we record that choice and may email one follow-up after 7 days and one final reminder after 14 days about that enquiry. These reminders stop if our records show that you registered, and each email contains an unsubscribe link. You can also leave the optional box unticked without affecting your enquiry.
How this helps us serve you
We use your information to answer questions, manage bookings and payments, provide course access, support your learning, maintain our services and keep an accurate record of your choices.
Who can access it
Access is limited to authorised Cognicert team members and service providers who need the information to deliver the service you requested. We do not sell your personal information.
Marketing choices
Course news and offers are optional and separate from enrolment. You can unsubscribe at any time, and we record the date and status of your choice so we can respect it.
Testimonials
Testimonials are published only after separate written permission and evidence checks. You can withdraw permission for future use by emailing privacy@cognicert.com.
Your choices and contact
Email privacy@cognicert.com to ask what information we hold, request a correction or deletion, receive a copy, change a preference or raise a concern. We will confirm your request and explain the next steps.