We will help you find the best next step
Plans change. Contact our learner care team as soon as possible and we will explain the available refund, transfer or replacement-learner options before making any change to your booking.
Live online and classroom courses
| When you contact us | Your available choices |
|---|---|
| 30 or more calendar days before the course | Full course-fee refund or free transfer to another available intake |
| 29–10 days before the course | Transfer to another available intake with a £75 administration fee, or send a replacement learner at no extra charge before access begins |
| 9 days or fewer before the course | We will review a replacement learner or another practical solution with you; course fees are not normally refunded or transferred |
| You do not attend and have not contacted us | The course fee is retained, but our team will still help you explore a new booking |
On-demand self-study
- Before course content is accessed, you may request a full course-fee refund or move to another available programme.
- Once access begins, the course fee is normally retained because the digital learning service has started.
- The next available examination date is shown separately from your immediate course start.
- If content is unavailable or does not work as expected, contact us and we will restore access, replace the affected material or agree another suitable solution.
If Cognicert changes a course
If Cognicert cancels a course, you may choose a full course-fee refund or move your booking to another available intake. If a rescheduled date does not work for you, we will offer the same choices. Please book flexible travel and accommodation, as those arrangements are managed separately from the course booking.
How to request help
Email bizdev@cognicert.com or WhatsApp Lisa Williams on +44 7899 782438. Include your name, course, booking reference and preferred outcome. We will acknowledge your request within two working days.
Refund timing
Approved refunds are normally returned to the original payment method within 10 working days. Your bank or payment provider may need additional processing time.
Our learner care promise
If you are unhappy with a course or the way a request has been handled, contact us within 15 working days. A member of the team will review what happened with you and work towards a fair, practical resolution.