ISO/IEC 20000 – IT Service Management Systems Certification

ISO/IEC 20000 – IT Service Management Systems Certification

ISO 20000 is an IT service management (ITSM) standard that ensures an organisation’s ITSM processes are aligned with international best practice, as well as the needs of the organisation itself. This standard helps organisations benchmark how their managed services are delivered, and how they can measure the service levels and assess their performance.

Achieving ISO 20000 certification can help your organisation improve its services, create a framework for independent assessment and demonstrate an ability to meet customer requirements.

It also gives your organisation a competitive advantage, as it demonstrates your reliability and high quality of service.

Many organisations in the public sector require their IT service provider to be able to demonstrate compliance with ISO 20000. This opens your organisation up to key markets that it may not have had access to before.

ISO 20000 certification enforces a measurable level of effectiveness and a culture of continual improvement in your organisation. It does this by enabling service providers to monitor, measure and review their service management processes and services.

Achieving ISO 20000 certification demonstrates to your customers, suppliers and partners that your organisation takes a best-practice approach to ITSM.