Prerequisites
Three years of professional experience, including two years at management level.
Content+
Healthcare Quality Management Planning
· Quality Management Principles
· Healthcare Quality Management System
· Quality Management Tools
· Context of Quality Management
· Health care stakeholders requirement management
· Legal requirements
· Healthcare Risk Management
· Healthcare Quality Management Plan
Healthcare Quality Operations Management
· Healthcare Quality documents and record management
· Operational considerations: The Critical Process Issues.
· Healthcare Quality Services Design and Development
· Healthcare Quality Verification and Validation Processes
· Healthcare Quality operational controls: processes and procedure development and improvement.
· Healthcare Quality Human Resources Management
· Health Care Needs Assessment, Impact and Training
· Managing Organisational Health Care Knowledge
· Developing requirement for Healthcare Service Provision
· Health care service design and development
· Health care process management
· Use of ICT in Healthcare Quality Management
· Healthcare Quality Procurement and Supplier Management
· Healthcare Service Provision Management
· Developing Identification and traceability system
· Managing property belonging to customers
· Post-delivery Healthcare Customer Services
· Change Management and Controls
· Release of Healthcare services
· Measurement Equipment Maintenance and Calibration
· Management health care incidences and noconfomities
Healthcare Quality Performance Monitoring and Evaluation
· Monitoring and auditing techniques and evidences
· Customer feedback survey, Supplier Evaluation and employees
· Monitoring and evaluating Healthcare Quality Performance
· Auditing Healthcare Quality System
· Evaluating and Reviewing Healthcare Quality Activities
Improving Healthcare Quality performance
· Implementing Corrective actions
· Risk Mitigation and Preventive actions