Course content
Background and Development of ISO 17065:2012
Definition of ISO 17065:2012
Major Changes in ISO 17065:2012
Benefits of ISO 17065:2012
Types of Assessments
Why product certification Assessments are needed
ISO/IEC TR 17026:2015 Conformity assessment – Example of a certification scheme for tangible products
ISO/IEC TR 17028:2017 Conformity assessment – Guidelines and examples of a certification scheme for services
ISO/IEC 17067:2013 Conformity assessment – Fundamentals of product certification and guidelines for product certification schemes
Introduction to the Requirements of the ISO 17065:2012 Standard
Interpretations of Key Terms
Elements of a Management System
The ISO 17065:2012 Standard
Continual Improvement Cycle
Management Process Model
Management System Requirements
The Documentation Requirements of ISO 17065:2012
Management Responsibility
Resource Management
Measurement, Analysis and Improvement
The Process Management Approach
Process Management Approach
The Planning Phase
Establish Process Measurements
Analyze the Process
Design or Redesign the Process
Process Mapping
Introduction to Document Control
Elements of Documents
Process Approach to Documentation
Identifying Documents and their Owners
Types of Documents
Master Document List
Document Control
Revisions and Maintenance
Tips for Document Writers
Introduction to Management Review
Making Management Review relevant to Management
What will be reviewed?
Establishing the Objectives
Planning the Management Review
Output of Management Review
ISO 19011:2018, ISO 17011:2017 and
ISO 17021:2015
Fundamentals of Auditing
Decide how to Audit
Principles of Auditing
Managing an Audit Programme
Preparation & Planning Of Assessments
Preparation Of checklist
Lesson 8: ISO 19011:2018, ISO 17011:2017 and
ISO 17021:2015
Audit Activities
ISO 17065:2012 Assessment Process
External assessment processes and criteria
Identification of Non-Conformities [N/C’s].
Documenting the Audit (Audit Report)
Conducting Audit Follow-Up
Practical Auditing Exercise
Competence and Evaluation of Assessors.
Creating a Corrective Action Plan
What is Root Cause Analysis?
When (and when not) to use Root Cause Analysis
The Root Cause Analysis Process
How to construct a Root Cause Analysis Checklist
Examples of how a well-run Root Cause Analysis Process works
Corrective and Preventive Actions