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PROFESSIONAL COURSE · Courses, Hospitality

ISO 22483 Lead Auditor

Plan and conduct audits of hotel service quality, evaluate evidence and follow up findings on service processes, guest needs and quality improvement.

  • Practical, standards-based professional learning
  • Assessment and verifiable Cognicert certification
  • Flexible online, self-study and organisational delivery
Enrol self-studyBook onlineAsk about this courseView dates & fees

Is this the right course for you?

What you will work on

Who this course is for

• Persons responsible for conducting Lead an external audits according to ISO 22483:2020  requirements
• HSE Managers, Environmental Manager/ Coordinators

Entry, exam and access at a glance

Prerequisites

Course-specific entry requirements are not published here. Contact a course adviser to confirm suitability before paying.

Exam and resits

100 questions in one hour. Pass mark: 70%. Your payment includes two exam attempts. A third or later attempt costs £100 per resit.

Platform-wide pass rate: 87% across all examined trainees, based on Cognicert’s exam-platform results. This is not a course-specific pass rate or a guarantee of an individual result.

Self-study access

Lifetime access for the enrolled learner. Access is personal and cannot be shared.

Overview

Plan and conduct audits of hotel service quality, evaluate evidence and follow up findings on service processes, guest needs and quality improvement.

Work through service processes, guest needs and quality improvement and connect them to the responsibilities of your audit or assessment role. The detailed programme explains the methods and activities covered.

Objectives

Participants will learn how to:

  • Audit each and every ISO 22483:2020 requirements
  • Implement methods to comply with the ISO 22483:2020 requirements.
  • Audit process and techniques
  • Examine the requirements of ISO 22483:2020 from an Lead Auditor Perspective
  • Write Auditing reports and follow-up corrective action
  • Plan, conduct and Lead ISO 22483:2020 audit, and report audit results;
  • Effectively use root cause analysis as part of the ISO 22483:2020 to validate corrective action

Audience

• Persons responsible for conducting Lead an external audits according to ISO 22483:2020  requirements
• HSE Managers, Environmental Manager/ Coordinators

Content

Background and Development of ISO 22483:2020 

Definition of ISO 22483:2020

Major Changes in ISO 22483:2020

Benefits of ISO 22483:2020

Types Of Audits

Why Management System Audits are needed

Requirements of the ISO 22483:2020 Standard

Interpretations of Key Terms

Elements of a Hotels Service System

The ISO 22483:2020 Standard

Eight Principles of Hotels Service Management

Continual Improvement Cycle

Hotels Service Management Process Model

Hotels Service System Requirements

The Documentation Requirements of ISO 22483:2020

Management Responsibility

Resource Management

Product Realization

Measurement, Analysis and Improvement

The Process Management Approach

Process Management Approach

The Planning Phase

Establish Process Measurements

Analyze the Process

Design or Redesign the Process

Process Mapping

Document Control

Elements of Documents

Process Approach to Documentation

Identifying Documents and their Owners

Types of Documents

Master Document List

Document Control

Revisions and Maintenance

Tips for Document Writers

Principles of Auditing according to ISO 19011:2018 and ISO 17021: 2015

Fundamentals of Lead Auditing

Decide how to Audit

Managing audit programme

Reviewing application

Determining audit duration

Planning audit

Conducting opening meeting

Collecting audit evidences

Managing conflict in an audit

Reaching audit conclusion

Conducting closing meeting

Writing Audit report

Conducting audit follow

Validating corrective actions

Certification Decision

Reviewing audit report

Making certification decision

Continuous improvement

Surveillance audit

Extension of scope

Withdrawal or cancellation of certification

Recertification audit

Delivery
  • Case Study
  • Individual Exercises
  • Role Play
  • Group Exercises
  • Group Presentation
  • Examination
  • Assessment and Qualification
    Learning is assessed through:
  • one-hour examination. Passing the exams qualifies the candidate for Cognicert ISO 22483 Provisional Auditor
  • 2 years relevant experience  and 25 audit days evidence in an audit log qualifies participants for Cognicert ISO 22483 Auditor (Auditor Category) I.D Card and Certificate
  • 6 years relevant experience  and 50 audit days evidence in an audit log qualifies participants for Cognicert ISO 22483 Lead Auditor (Lead Auditor Category) I.D Card and Certificate

    • Self-Study Material, Exam and Certification 

    Online Training, Material, Exam and Certification 

    Classroom Training Location Here (Fee to be decided by delivery partners)

    Duration

    5 days

  • ONE STANDARD · FIVE LEARNING LEVELS

    Choose your ISO 22483 course

    Compare the focus and training duration of each level. Choose the level that fits your responsibilities; you do not need to book every level in sequence.

    View the complete ISO 22483 training pathway
    1 day

    ISO 22483 Awareness

    People who need an introduction to the standard and their role in supporting it.

    Self-study: £75On demand · study at your own pace

    Live online: £20030 November–4 December 2026

    Enrol self-study · £75Book online · £200
    The date shown is an intake window, not the duration of your course. Ask for the exact teaching dates, hours and time zone before booking. Per learner, before applicable UK VAT. Review your total before payment.
    2 days

    ISO 22483 Foundation

    People building a working understanding of the standard before taking on implementation or audit responsibilities.

    Self-study: £150On demand · study at your own pace

    Live online: £50030 November–4 December 2026

    Enrol self-study · £150Book online · £500
    The date shown is an intake window, not the duration of your course. Ask for the exact teaching dates, hours and time zone before booking. Per learner, before applicable UK VAT. Review your total before payment.
    3 days

    ISO 22483 Internal Auditor

    People preparing to plan and carry out internal audits within their organisation.

    Self-study: £250On demand · study at your own pace

    Live online: £75030 November–4 December 2026

    Enrol self-study · £250Book online · £750
    The date shown is an intake window, not the duration of your course. Ask for the exact teaching dates, hours and time zone before booking. Per learner, before applicable UK VAT. Review your total before payment.

    Choose a level and study mode to enrol directly; no preliminary enquiry is needed for an available booking. Your existing basket confirms the date, price, applicable VAT and final total before secure Stripe payment. Invoice requests remain available.

    Durations refer to the training programme. Course details explain entry requirements, assessment and the award for successful candidates. Training does not certify your organisation. Self-study access or live-course joining instructions follow payment and any applicable eligibility checks. Read refund and transfer conditions.

    BOOK WITH CLARITY

    Refunds, cancellations and transfers

    Refund and transfer choices depend on the course format, how much notice you give and whether digital content has been accessed. Contact learner care early and we will help you identify the best available option.

    Read the complete refund, cancellation and transfer policy →
    UPCOMING COURSE CALENDAR

    Training, exam and application dates

    Prices are per learner before any applicable UK VAT. A live-online intake costs more after its standard deadline because the published late fee is added. Self-study is priced separately and has no late-intake fee.

    TRAINING DATESEXAMDEADLINE & STATUSLIVE ONLINESELF-STUDY
    30 November–4 December 20264 December 2026Late booking period
    Standard deadline passed. £50 late fee applies until 13 November 2026.
    Places are confirmed at booking, not guaranteed by this calendar.    		£1,250 £1,200 course fee + £50 late fee
    Choose this intake    		£500
    On-demand study; next exam shown at checkout.
    DECEMBER 2026 COURSE OFFER

    Save 20% when you pay by the November deadline.

    For December 2026 course intakes with a published standard payment deadline in November. Pay in full by that course’s standard deadline at 23:59 UK time. The discount ends on that date and does not continue to the late or extended deadline. Invoice requests and reservations alone do not qualify. Applicable VAT is added separately. Cannot be combined with group discounts.

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    Learn your way

    Live online · Self-study · Classroom · Onsite

    Classroom enquiries: London, Manchester, Birmingham, Dubai and the Netherlands. Venue, dates and fees are confirmed before booking.

    Other classroom locations and scheduled events →

    Request an onsite or corporate quotation →

    Speak to a course adviser

    We aim to respond within minutes during office hours: Monday–Friday, 09:00–17:00 UK time. Enquiries received outside these hours are handled on the next working day.

    +44 20 4653 0696
    bizdev@cognicert.com

    Ask about your course →
    RECOGNITION & MEMBERSHIPS

    Know who stands behind your learning.

    • ISCB, United States: Cognicert’s ISO/IEC 17050 Declaration of Conformity to ISO/IEC 17021-1 and ISO/IEC 17024 requirements is recognised by International Services for Certification Bodies.
    • UK Registered Learning Provider: UKPRN 10091575. Registration is a provider listing.
    • Association of Healthcare Trainers, UK: member.
    • The CPD Group: approved CPD provider. Individual course CPD status is confirmed where applicable.
    • Listed on ISO Central as an ISO registrar →
    VERIFIABLE ACHIEVEMENT

    Check your Cognicert certificate

    Successful candidates receive a uniquely numbered Cognicert certificate that another person can check through our public certificate-verification service. This confirms the authenticity of a Cognicert-issued award; acceptance by an employer, regulator or external professional scheme depends on their requirements.

    View certificate verification →
    YOUR COURSE ADVISER

    Need help before enrolling?

    Lisa Williams
    Course and Business Development Adviser
    Monday–Friday, 09:00–17:00 UK time

    +44 20 4653 0696
    info@cognicert.com
    Self-study from £500per learner · excl. applicable VATEnrol self-study

    Related Cognicert resources

    ISO 22483 Lead ImplementerRead more →ISO 14046: Water Footprint Risks Between FunctionsRead more →ISO 14044: How Mature Is the Evidence Behind Your LCA?Read more →
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